Frequently Asked Questions

We're here to help with all your questions and answers in one place.

How to pay bills with Zeelpay?

1. Download the ZeelPay App: Install from your app store.

2. Sign In/Register: Create an account or log in.

3. Add Funds: Load your wallet using a bank card or mobile money.

4. Select “Pay Bills”: Choose the bill type (electricity, water, etc.).

5. Enter Details: Provide the account number or customer ID.

6. Confirm Payment: Review details and pay.

7. Get Confirmation: Receive a receipt via the app or SMS.

For issues, contact ZeelPay support.

How to trade with Zeelpay?

1. Verify Your Identity: Complete any required KYC (Know Your Customer) verification.

2. Navigate to Crypto Trading: Locate the “Cryptocurrency” or “Trade Crypto” section in the app.

3. Choose a Cryptocurrency: Select the coin you want to buy or sell (e.g., Bitcoin, Ethereum).

4. Set Trade Details: Enter the amount or specify the trade type (buy or sell).

5. Confirm Transaction: Review the transaction details and complete the trade.

6. Check Your Balance: Monitor your wallet for updates after the trade is successful.

For further assistance, contact ZeelPay support.

How to buy gift cards with Zeelpay?

1. Add Funds: Load your wallet using a bank transfer or onetime deposit .

2. Navigate to Gift Cards: Go to the “Gift Cards” section in the app.

3. Select a Gift Card: Choose the type and denomination you want.

4. Confirm Purchase: Review the details and complete the payment.

5. Receive the Gift Card: The card details will be sent to your app, email, or phone.

For assistance, contact ZeelPay support.

How To send money to a bank account?

1. Log in to ZeelPay: Open the app and sign in.

2. Add Funds: Ensure your wallet is funded.

3. Select “Send Money”: Choose the option to send to a bank.

4. Enter Bank Details: Provide the recipient’s bank name, account number, and amount.

5. Confirm Transaction: Review and confirm the details.

For issues, contact ZeelPay support.

How To send money to a ZeelPay user?

1. Log in to ZeelPay: Sign in to your account.

2. Go to “Send Money”: Select the option to send to a ZeelPay user.

3. Enter Username: Input the recipient’s username and the amount.

4. Confirm Transaction: Verify the details and send the money.

For issues, contact ZeelPay support.